At Dyaws, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we’re here to help. Our refund policy is designed to be transparent and straightforward, giving you peace of mind when shopping for men’s underwear.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our products. If you are not satisfied with your purchase, you can return it within 30 days from the date of delivery for a full refund. Please note that the item must be unused, unworn, and in its original packaging to be eligible for a refund.

How to Initiate a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team within 30 days of receiving your order to request a refund.
2. Provide your order number and details about the item you wish to return.
3. Our customer service team will guide you through the return process and provide you with a return authorization.
4. Once we receive the returned item, we will inspect it to ensure it meets our refund criteria.
5. Upon approval, we will issue a refund to the original payment method used for the purchase.

Exchanges

If you would like to exchange your item for a different size or style, please contact our customer service team, and we will be happy to assist you with the exchange process. Exchanges are subject to availability.

Non-Refundable Items

Please note that certain items are non-refundable, including:

• Underwear that has been worn or washed
• Items not in their original condition or packaging
• Sale or clearance items

Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to contact our customer service team. We’re here to help make your shopping experience with Dyaws as enjoyable as possible.